Last updated: 7 October 2026
This Refund Policy applies to purchases made through DENBROOKS ENTERPRISE (Brooks DataHub) and participating vendor E-stores on our platform.
1. Digital products
Mobile data bundles and result-checker credits are digital goods delivered electronically. Once delivery to the recipient number or account is confirmed successful, refunds are generally not available except as required by law or at our discretion for proven errors.
2. When we may refund
- Payment was taken but the order failed and was not delivered.
- Duplicate charge for the same successful order.
- Incorrect package or amount caused by a verified platform error.
- Result-checker purchase failed after payment and no valid result was issued.
3. When refunds may be declined
- Wrong recipient number entered by the customer.
- Delivery succeeded to the number provided.
- Delays caused by the mobile network or third-party supplier outside our control.
- Abuse, fraud, or violation of our Terms of Service.
4. How to request a refund
Contact support within 48 hours of purchase with your order reference, payment reference (if Paystack), recipient number, and a brief description. We investigate with supplier logs before approving wallet credits or payment reversals where possible.
5. Processing time
Approved refunds to mobile money or wallet balance are usually processed within 1–5 business days. Card reversals depend on your bank and payment processor timelines.
6. E-store purchases
Purchases on a vendor's public E-store are fulfilled through our platform. Refund decisions follow this policy; individual store branding does not change your rights under these rules.
7. Contact
DENBROOKS ENTERPRISE (Brooks DataHub)
Email: support@brookshubgh.com
Website: https://www.brookshubgh.com